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Return Form

Compile this form to let us know if you want to return or exchange one or more items in your order.

How do I return an item?
Just return to our warehouse the products you have decided not to keep to receive a refund.

What if I want an exchange?
It’s simple: just indicate the color and size you want on this form and return the items you want to exchange to our warehouse. After we have received and accepted the products, we will send you the new ones in the new size/color combination to the address specified at the time of the order.

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Before making a return or an exchange:
  • Make sure that the products are in the same condition in which you received them, with the identification tag and seal intact
  • Contact the courier to return the package within 20 days of delivery. Remember to use the return label provided with the order.

For more detailed instructions, visit the Customer Care area.

shoescribe.com reserves the right to refuse products returned late or that are not the same condition in which you received them.